1. Agreement to These Terms

These Terms of Use (“Terms”) are a binding agreement between you and My Command Center, LLC, an Arkansas limited liability company (“MCC,” “we,” “us”).

By creating an account, checking the box indicating acceptance, clicking “Get Started,” or accessing or using the Services, you agree to these Terms and to our Privacy Policy.

1.1 Who these Terms bind. These Terms bind both:

• the person or entity that holds the account and is responsible for fees (the “Customer”); and
• each individual who accesses or uses the Services under that account (each, a “User”), including the individual who created the account.

If you accept these Terms on behalf of a company or other entity, you represent that you have authority to bind that entity, and that entity is the Customer. Each User must separately accept these Terms before first use, as described in Section 3.4.

1.2 How “you” is read. Where these Terms address commercial matters — plans, fees, billing, renewal, and the Customer’s account as a whole — “you” means the Customer. Where these Terms address an individual’s own use of the Services, their conduct, or their own personal information, “you” means the User taking that action. Where a provision applies to both, it applies to each according to its terms. A Schedule may specify how these terms are read within that Schedule.

If you do not agree to these Terms, do not use the Services.

2. The Services

MCC provides a cloud-based platform (the “Services”) that includes a configurable dashboard, AI agents and agent teams, a knowledge hub, workflow automation, and integrations with third-party systems. The Services also include access to background screening services supplied by our affiliate as described in Section 7.

The Services include our websites, our web application, and our mobile applications for iOS and Android (each, an “App”). The Apps provide access to an existing MCC account from a mobile device. Accounts cannot be created through an App — you must first create an account through our web application. Additional terms that apply to the Apps are set out in Schedule 2.

The Services also include an optional feature allowing you to connect a financial account you own. Additional terms that apply to that feature are set out in Schedule 3, and apply only if you use it.

We may modify, add to, or discontinue features of the Services at any time. We will not make changes that materially reduce the core functionality of a paid plan during your then-current billing term without notice.

3. Accounts and Eligibility

3.1 Eligibility. You must be at least 18 years old and capable of forming a binding contract. The Services are intended for business use.

3.2 Account Registration. You agree to provide accurate information and to keep it current. You are responsible for all activity under your account and for maintaining the confidentiality of your credentials. Notify us promptly of any unauthorized use.

3.3 Seats and Users. Your plan includes a specified number of seats. Each seat is for a single named individual and may not be shared. You are responsible for your users’ compliance with these Terms and for all activity conducted under their credentials.

3.4 Individual User Acceptance. Each User must accept these Terms and our Privacy Policy before first use of the Services, whether they access the Services through our web application or an App, and whether their account was created by them or provisioned for them by a Customer. We record each acceptance, including the identity of the accepting User, the version of the documents accepted, and the date and time of acceptance.

An individual User’s acceptance applies to that individual’s own use of the Services and does not modify or supersede the Customer’s agreement with us as to commercial terms, which remain governed by Section 4.

3.5 Accounts Reached Through an Affiliate. Certain features powered by MCC are made available through the platforms of our affiliates. Where you use those features within an affiliate’s product, MCC acts as a service provider to that affiliate, and that affiliate’s terms govern your use.

These Terms apply to you when you create your own MCC account — including where you authenticate using credentials from an affiliate, set an MCC password, and accept these Terms. Configuration, history, and content associated with your prior use of MCC-powered features may be made available in your MCC account so your experience continues without interruption, and will thereafter be governed by these Terms and our Privacy Policy.

4. Plans, Fees, and Billing

4.1 Plans. Current plans, features, and pricing are described at /plans. Plans may include a specified number of seats, connections, AI agent teams, and included background screening volume.

4.2 Fees and Payment. You authorize us (and our payment processor) to charge your payment method for all fees, including recurring subscription fees, setup fees, additional seats, connections, teams, add-on screening, and applicable taxes. Fees are stated in U.S. dollars.

4.2.1 No In-App Purchases. Subscriptions and other fees are purchased and managed through our web application. No purchases are made through the Apps, and the Apps provide access to a subscription obtained separately. Apple and Google are not parties to, and have no responsibility for, any transaction between you and MCC.

4.3 Automatic Renewal. Subscriptions renew automatically at the end of each billing period (monthly or annual, as selected) at the then-current rate, unless cancelled before the renewal date.

4.4 Setup Fees. Optional implementation services are billed as a one-time fee, are earned when the work is performed, and are non-refundable once implementation has begun.

4.5 Cancellation. You may cancel at any time through your account settings or by contacting support@mycommandcenter.com. Cancellation takes effect at the end of your current billing period. You will retain access through that period.

4.6 Refunds. Except as required by law or expressly stated here, fees are non-refundable and we do not provide refunds or credits for partial periods, unused seats, or unused included services.

Annual plans. If you cancel an annual plan within thirty (30) days of your initial purchase, you may request a refund of the annual fee, less the value of any implementation services performed and any background screening consumed. To request one, contact support@mycommandcenter.com.

4.7 Price Changes. We may change pricing with at least thirty (30) days’ notice before the change takes effect for your next billing period.

4.8 Late or Failed Payment. If a payment fails, we may retry, suspend access, and/or terminate the account. You remain responsible for amounts owed.

4.9 Taxes. Fees exclude taxes. You are responsible for all applicable sales, use, and similar taxes, excluding taxes on our income.

5. Customer Data

5.1 Ownership. As between you and MCC, you own all data, documents, content, and information you or your users submit to the Services (“Customer Data”).

5.2 License to Us. You grant MCC a non-exclusive, worldwide license to host, store, process, transmit, display, and otherwise use Customer Data solely to provide, secure, support, and improve the Services for you, and as otherwise permitted by these Terms and our Privacy Policy.

5.3 Your Responsibilities. You represent that you have all rights and permissions necessary to submit Customer Data to the Services and that doing so does not violate any law or third-party right. You are responsible for the accuracy and legality of Customer Data.

5.4 Sensitive Data. Except for information you submit in connection with background screening as contemplated by the Services, you agree not to submit government-issued identification numbers, financial account numbers, protected health information, or other sensitive categories of data unless we have agreed in writing to receive it.

5.5 Deletion. You may delete Customer Data through the Services. Following termination, we will delete or make unavailable Customer Data in accordance with our Privacy Policy and retention practices, subject to legal retention requirements and backup cycles.

6. AI Features and Output

6.1 AI Processing. The Services use artificial intelligence models, including models operated by third parties, to generate responses, summaries, recommendations, drafts, and automated actions (“Output”). A current list of these providers is maintained at /subprocessors.

6.2 Output Is Not Advice. Output may be inaccurate, incomplete, or unsuitable for your purposes. Output does not constitute legal, financial, tax, medical, employment, or other professional advice. You are responsible for reviewing Output before relying on it or acting on it, and for any decision you make based on it.

6.3 Employment and Screening Decisions. You are solely responsible for all employment, hiring, tenancy, credit, and similar decisions. You may not rely on Output as the sole basis for any such decision, and you must comply with all applicable laws governing those decisions, including the Fair Credit Reporting Act and applicable state and local law.

6.4 Ownership of Output. As between you and MCC, you own Output generated for you, subject to our rights in the Services. Output may not be unique; similar Output may be generated for other customers.

6.5 Model Training. We do not use Customer Data to train foundation models, and we contractually require our AI providers not to use Customer Data submitted through the Services to train their models.

6.6 Service Operation, Support, and Improvement. We access, review, and analyze Customer Data and Output — including conversations with AI agents, and including through automated and AI-assisted tools — as reasonably necessary to:

(a) provide technical support and troubleshoot issues you report; (b) monitor and improve the quality, accuracy, reliability, and safety of the Services; (c) develop and refine prompts, agent configurations, workflows, and features; (d) detect, prevent, and investigate fraud, abuse, security incidents, and violations of these Terms; and (e) comply with legal obligations.

Access for these purposes is limited to authorized personnel on a need-to-know basis, and is logged. We may derive aggregated and de-identified insights from such review and use them to improve the Services generally.

6.7 Automated Actions. Where you configure agents or workflows to take actions automatically, including sending communications or writing to connected systems, you are responsible for those actions and for configuring appropriate approvals and guardrails. Certain actions always require a person’s approval before they take effect, either because the connected platform requires it or because we have determined it is appropriate; publishing to social platforms is one such action. These approvals are enforced by the Services and cannot be disabled.

7. Background Screening Services

7.1 Provided by Our Affiliate; MCC’s Role. Background screening included with or purchased through the Services is performed by National Crime Search, LLC (“NCS”), a consumer reporting agency and MCC affiliate. You are NCS’s client and the end user of any consumer report. Screening services are subject to NCS’s own terms and required certifications, which you accept directly with NCS.

MCC provides the interface and workflow layer through which you order screening, view results, and take related actions. MCC is not a consumer reporting agency, does not resell consumer reports, and is not the end user of any report. MCC acts at your direction in connection with screening.

7.2 FCRA Compliance. Consumer reports are regulated by the federal Fair Credit Reporting Act (“FCRA”) and applicable state law. You must certify a permissible purpose, obtain all required disclosures and authorizations from the subject, follow required adverse action procedures, and otherwise comply with the FCRA and applicable law. You may not use consumer reports for any purpose other than the permissible purpose you certified.

7.3 Included Volume. Plans include a stated background screening allowance per billing period. Unused allowances do not roll over. Additional or upgraded screening is billed at then-current rates.

7.4 Sources and Accuracy. Reports are compiled from court records, government databases, and other third-party and public record sources. NCS uses commercially reasonable efforts to provide complete and accurate Reports and follows the procedures required of consumer reporting agencies under the FCRA; however, neither NCS nor MCC guarantees the completeness or accuracy of any Report. If you or a consumer believes information in a Report is inaccurate or incomplete, it may be disputed with NCS, which will reinvestigate as required by the FCRA.

8. Third-Party Integrations

The Services connect to third-party products and services you authorize (“Integrations”). Your use of an Integration is governed by that third party’s terms. We are not responsible for third-party services, their availability, or their handling of data once transmitted to them at your direction. You are responsible for maintaining any credentials and permissions required for an Integration.

You represent that you have the authority to connect each Integration and that you hold any administrative role the third party requires for the permissions you grant. Where a third party imposes its own requirements on how its data may be used, stored, or deleted, those requirements apply to your use of that data in addition to these Terms and are summarized in the data notice shown when you connect the Integration.

9. Acceptable Use

You agree not to, and not to permit any user to:

(a) use the Services in violation of any law or regulation, including the FCRA, employment discrimination laws, telemarketing and anti-spam laws, and export controls; (b) submit unlawful, infringing, defamatory, or malicious content; (c) attempt to gain unauthorized access to the Services or related systems, or probe, scan, or test their vulnerability; (d) reverse engineer, decompile, or attempt to derive source code, models, prompts, or the structure of the Services, except as permitted by law; (e) use the Services to build or train a competing product or service; (f) resell, sublicense, or provide the Services to third parties except as expressly authorized in writing; (g) circumvent usage limits, seat limits, or access controls; (h) use the Services to generate content that harasses, defrauds, or impersonates; (i) interfere with the integrity or performance of the Services; or (j) use information obtained through an Integration in violation of that provider’s terms, including for lead generation, recruiting, advertising, building audience lists, enriching records about individuals, or determining any individual’s eligibility for employment, credit, insurance, or housing.

We may suspend access for violations of this Section, with or without notice where necessary to protect the Services or third parties.

10. Intellectual Property

10.1 Our IP. MCC and its licensors own the Services, including all software, models, prompts, workflows, agent configurations, integrations, designs, documentation, and trademarks, and all improvements to them. Except for the limited right to use the Services stated here, no rights are granted.

10.2 Feedback. If you provide suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free right to use it without restriction or obligation.

10.3 Customer Configurations. Prompts, workflow definitions, agent instructions, knowledge content, and similar materials that you create within the Services (“Customer Configurations”) are Customer Data, and you own them as provided in Section 5.1, subject to the license in Section 5.2. MCC retains ownership of the underlying platform, frameworks, models, templates, and functionality that enable them, and of any Configuration that MCC creates, provides, or makes generally available.

10.4 Independent Development. Nothing in these Terms limits MCC from developing, acquiring, marketing, licensing, or providing products, features, workflows, templates, agents, or services that are similar to or competitive with anything developed for or with you, provided that MCC does not use your Confidential Information in doing so. MCC may freely use the general knowledge, skills, experience, ideas, concepts, and know-how retained by its personnel in the course of providing the Services.

10.5 Professional and Implementation Services. MCC is responsible for onboarding and implementation. Implementation, configuration, training, and similar professional services are provided under these Terms, and all deliverables, methodologies, tools, templates, and materials produced in connection with them are owned by MCC and licensed to you as part of the Services. Custom development performed outside the Services will be governed by a separate written statement of work, which will specify ownership of any deliverables and, absent such a statement, this Section applies.

11. Confidentiality

Each party may receive non-public information of the other. Each party will protect the other’s confidential information with at least reasonable care and use it only in connection with these Terms. This does not apply to information that is public, independently developed, or rightfully received from a third party, or to disclosures required by law.

12. Term, Suspension, and Termination

12.1 Term. These Terms apply from your first use of the Services until terminated.

12.2 Termination by You. You may terminate by cancelling under Section 4.5.

12.3 Termination or Suspension by Us. We may suspend or terminate your access immediately for breach of these Terms, non-payment, or where required by law or necessary to protect the Services, and otherwise on thirty (30) days’ notice.

12.4 Effect. On termination, your right to use the Services ends. Sections 5.1, 6.2–6.4, 10, 11, 13, 14, 15, and 16 survive.

13. Disclaimers

THE SERVICES AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, MCC DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that Output will be accurate or fit for any purpose.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MCC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY.

MCC’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO MCC IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limitations apply regardless of the theory of liability and notwithstanding the failure of any limited remedy. Some jurisdictions do not allow certain exclusions, so some may not apply to you.

15. Indemnification

You will defend, indemnify, and hold harmless MCC and its affiliates, members, managers, and personnel from any claim, loss, or expense (including reasonable attorneys’ fees) arising from (a) Customer Data, (b) your use of the Services or Output, (c) your violation of these Terms or applicable law, including the FCRA and employment laws, or (d) any employment, tenancy, or similar decision you make.

16. Dispute Resolution and Governing Law

16.1 Governing Law. These Terms are governed by the laws of the State of Arkansas, without regard to conflict of laws principles.

16.2 Dispute Resolution. Any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, seated in Fayetteville, Washington County, Arkansas. Judgment on the award may be entered in any court of competent jurisdiction.

Arbitration will proceed on an individual basis only. Each party waives any right to a jury trial and to participate in a class, collective, consolidated, or representative action.

Notwithstanding the foregoing, either party may seek temporary or preliminary injunctive relief in the state or federal courts located in Washington County, Arkansas, to prevent or restrain a breach of Section 10 (Intellectual Property) or Section 11 (Confidentiality), and the parties consent to the jurisdiction and venue of those courts for that purpose.

17. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms with a revised “Last updated” date.

17.1 Material changes. For changes that materially affect your rights or obligations, we will notify you by email to the Customer’s account contact, by notice within the Services, or both, and we will indicate what has changed. We will require you to accept the updated Terms before you continue to use the Services.

17.2 If you do not accept. If you do not accept updated Terms, your access to the Services will end. Where a Customer on a paid plan does not accept and terminates as a result, we will refund prepaid fees for the unused portion of the then-current term.

17.3 Other changes. Changes that do not materially affect your rights or obligations — such as clarifications, corrections, or updates to contact information — take effect when posted.

17.4 Records. We maintain a record of the version of these Terms accepted by each User and the date of acceptance.

18. General

18.1 Entire Agreement. These Terms, the Privacy Policy, and any order form or written agreement referencing them constitute the entire agreement.

18.2 Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.

18.3 Severability; Waiver. If a provision is unenforceable, the remainder stays in effect. No waiver is implied by a failure to enforce.

18.4 Force Majeure. Neither party is liable for delays caused by events beyond its reasonable control.

18.5 Notices. We may provide notice by email to your account address or by posting in the Services.

18.6 Contact. My Command Center, LLC, 3452 E Joyce Blvd, Fayetteville, AR 72703 · support@mycommandcenter.com

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SCHEDULE 1 — DATA PROCESSING TERMS

These terms apply where MCC processes personal data on your behalf.

1. Roles. For Customer Data containing personal information submitted by you, you are the controller (or business) and MCC is the processor (or service provider). MCC processes such data only on your documented instructions, which include these Terms and your configuration of the Services.

2. Scope. Subject matter: provision of the Services. Duration: the term of your subscription. Nature and purpose: hosting, processing, AI-assisted generation, workflow automation, and integration. Types of data and categories of data subjects: as determined by you.

3. Confidentiality. MCC ensures that personnel authorized to process personal data are subject to confidentiality obligations.

4. Security. MCC maintains commercially reasonable technical and organizational measures designed to protect personal data, including encryption in transit and at rest, access controls, and logging.

5. Subprocessors. You authorize MCC to engage subprocessors, including cloud hosting, AI model providers, integration middleware, communications, analytics, and payment providers. A current list, together with a list of subprocessors MCC plans to engage, is maintained at /subprocessors.

(a) Advance notice — required changes. Where MCC engages a new subprocessor that will process your personal data as part of the core Services, without any election by you, MCC will provide at least thirty (30) days’ notice before that subprocessor begins processing. Notice may be given by listing the subprocessor in the “Planned Subprocessors” section of that page, by email to your account contact, or both. If you object on reasonable data protection grounds within that period, the parties will work in good faith toward a resolution; if none is reached, you may terminate the affected Services and MCC will refund prepaid fees for the unused portion of the term.

(b) Optional features. Where a subprocessor is engaged only in connection with an optional feature that you choose to enable, MCC identifies that subprocessor at or before the time you enable the feature. Advance notice under subsection (a) does not apply, because that subprocessor does not process your personal data unless and until you enable the feature.

(c) Urgent replacement. Where a change is required urgently — including provider failure, security necessity, or legal requirement — MCC may engage a replacement subprocessor immediately and will notify you promptly thereafter.

MCC remains responsible for its subprocessors’ performance of these obligations and will impose data protection terms on them no less protective than those in this Schedule.

6. Assistance. Taking into account the nature of processing, MCC will provide reasonable assistance with data subject requests, security incidents, and data protection assessments.

7. Incident Notification. MCC will notify you without undue delay after becoming aware of a personal data breach affecting your personal data, and will provide information reasonably available to it.

8. Deletion and Return. On termination, MCC will delete or make available for export Customer Data in accordance with the Privacy Policy, subject to legal retention obligations and backup cycles.

9. Audits. MCC will make available information reasonably necessary to demonstrate compliance with these terms. MCC may satisfy this obligation by providing its then-current third-party audit reports, security certifications, or completed security questionnaire responses. Any additional assessment will be at your expense, no more than once in any twelve-month period, on reasonable advance notice, during business hours, subject to confidentiality, and conducted so as not to disrupt MCC’s operations or the security of other customers’ data.

10. Consumer Report Data. Personal data that constitutes a “consumer report” or “consumer report information” under the FCRA is subject to the additional requirements in Section 7 of the Terms and to NCS’s applicable terms.

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SCHEDULE 2 — MOBILE APPLICATION TERMS

These terms apply in addition to the Terms of Use when you download, install, or use an App. If they conflict with the Terms of Use, these terms control as to the Apps.

A. License

Subject to your compliance with the Terms, MCC grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the App on a device you own or control, solely to access your MCC account. This is a license, not a sale. All rights not expressly granted are reserved.

You may not: copy, modify, or create derivative works of the App; reverse engineer, decompile, or disassemble it except as permitted by law; rent, lease, lend, sell, redistribute, or sublicense it; or remove any proprietary notices.

B. App Store Terms Apply

Your use of the App is also subject to the terms of the platform from which you obtained it — the Apple App Store or Google Play — including their usage rules. Where those usage rules conflict with these terms, the platform’s usage rules control.

C. Updates

We may issue updates, which may be installed automatically depending on your device settings. Some features may require the current version. We may discontinue support for older versions.

D. Device Permissions

The App may request permission to access device features such as notifications, camera, photo library, microphone and speech recognition, biometric authentication, or files. Permissions are requested at the time a feature requires them and can be granted or revoked in your device settings. Declining a permission may limit related functionality.

E. Mobile Data and Connectivity

You are responsible for any mobile data, carrier, or roaming charges incurred through use of the App, and for maintaining a compatible device and operating system.

F. Account Deletion

You may delete your own user account at any time from within the App or by contacting support@mycommandcenter.com. Deleting your user account does not delete the Customer’s workspace or the Customer Data in it; only the Customer’s owner may request deletion of the workspace. Deletion is subject to the retention provisions of our Privacy Policy and any legal retention obligations.

G. Additional Terms for Apple App Store Users

The following apply where you obtained the App from the Apple App Store. “Apple” means Apple Inc. and its subsidiaries.

1. Acknowledgment. These Terms are between you and MCC only, not with Apple. MCC, not Apple, is solely responsible for the App and its content.
2. Scope of License. The license granted is limited to a non-transferable license to use the App on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the App may be accessed by other accounts associated with you via Family Sharing or volume purchasing.
3. Maintenance and Support. MCC is solely responsible for providing any maintenance and support for the App. Apple has no obligation to furnish any maintenance or support services.
4. Warranty. MCC is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be MCC’s sole responsibility.
5. Product Claims. MCC, not Apple, is responsible for addressing any claims relating to the App or your possession and use of it, including: (a) product liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar legislation.
6. Intellectual Property Claims. In the event of any third-party claim that the App or your possession and use of it infringes that third party’s intellectual property rights, MCC, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of that claim.
7. Legal Compliance. You represent and warrant that (a) you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a “terrorist supporting” country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
8. Developer Contact. Questions, complaints, or claims regarding the App should be directed to: My Command Center, LLC, 3452 E Joyce Blvd, Fayetteville, AR 72703, support@mycommandcenter.com.
9. Third-Party Terms. You must comply with applicable third-party terms of agreement when using the App.
10. Third-Party Beneficiary. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

H. Additional Terms for Google Play Users

The following apply where you obtained the App from Google Play.

1. These Terms are between you and MCC only. Google is not a party to these Terms and is not responsible for the App.
2. MCC, not Google, is solely responsible for the App, its content, maintenance, support, and any claims relating to it.
3. Your use of the App is also subject to the Google Play Terms of Service.
4. You represent that your use of the App complies with applicable export control and sanctions laws.

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SCHEDULE 3 — BANK ACCOUNT CONNECTIONS

This Schedule applies only if you choose to connect a financial account to the Services. If you do not use that feature, this Schedule does not apply to you.

A. What the feature does

The Services allow you to connect a financial account you own so that your dashboard can display your balances, recent money movement, and related figures. We use Plaid Inc. (“Plaid”) to establish and maintain that connection.

Your banking credentials are entered directly with Plaid or your financial institution and are never seen, received, or stored by MCC.

B. The connection is yours, not your organization’s

A financial account connection is personal to the individual who creates it. It is visible only to that user. Connections are not shared with, or visible to, other users in your organization, your account owner, or your administrators — including where your organization pays for the Services.

C. What we receive

When you connect an account, we request Plaid’s Transactions product for the accounts you choose to share, and we receive from Plaid:

• Account information: for each account you choose to share (checking, savings, credit card, loan, or investment), the account name, the last four digits of the account number, account type and subtype, current and available balance, credit limit where applicable, currency, and the name and identifier of your financial institution.
• Transaction information: for a recent period, the date, merchant or description, amount, and pending status of transactions. Plaid’s transaction records may also include additional details, such as a spending category or location; we discard those details when we receive them and do not store them. The specific period is described in Plaid’s authorization screen at the time you connect.

D. What we do not receive

We do not request:

• your account number or routing number;
• your name, address, phone number, or email address from your financial institution (the data Plaid calls “Identity”);
• the detailed data in Plaid’s Investments, Liabilities, Statements, or Assets products. If you choose to share an investment or loan account, we receive only the account-level information described in Section C — its name, type, last four digits, and balances — not your holdings, interest rates, payment schedules, statements, or asset reports;
• income, employment, or any consumer-reporting information.

Plaid’s own disclosure screen lists “contact details” as a category associated with its Transactions product. We do not use that category. If an account holder’s name appears within a transaction record Plaid sends us, we discard it on receipt and do not store it.

We do not initiate payments, transfers, or any movement of money.

E. How we use, store, and process this information

• We use it solely to display and calculate the figures shown in your dashboard, and to support that feature.
• We retain only summary values derived from your account and transaction information — such as balances and period totals — in order to display figures and trends over time. Individual transaction records are held only temporarily in memory while your dashboard figures are calculated and are not written to our database.
• We store the name of your financial institution and the name, type, and last four digits of each connected account so that we can display and manage the connection.
• We do not send your account details or individual transactions to any artificial intelligence model provider. AI features within the Services may read the aggregate figures displayed on your dashboard (for example, a total cash balance or a thirty-day total) and the history of those figures, but not your accounts or transactions.
• We store the access credential that maintains your connection in encrypted form.
• We do not sell this information, and we do not disclose it to any third party except as described in this Schedule and our Privacy Policy.

F. You control which accounts are included

You may choose which accounts to share when you connect, and you may add, exclude, or remove accounts at any time in your settings.

G. Withdrawing consent and disconnecting

You may disconnect a financial account at any time from your settings. Disconnecting instructs Plaid to revoke our access to that account — it is an actual revocation at Plaid, not only a deletion on our side.

You may also request deletion of financial account information we hold by contacting support@mycommandcenter.com. We will delete it promptly on request, except where retention is required by law.

H. Prohibited uses — important

This information is not a consumer report and must never be used as one. Plaid is not a consumer reporting agency, and information obtained through this feature is not a “consumer report” under the Fair Credit Reporting Act (“FCRA”).

You will not, and will not permit or enable any other person to, use any information obtained through this feature — in whole or in part — as a factor in:

(a) any credit, lending, or underwriting decision; (b) any employment decision, including hiring, promotion, reassignment, or retention; (c) any tenancy, housing, or rental decision; (d) any insurance eligibility or pricing decision; or (e) any other determination of an individual’s eligibility for a product, service, or benefit that would cause the information to be treated as a consumer report under the FCRA.

Violation of this Section is a material breach of these Terms and may result in immediate suspension or termination of the feature or your account.

I. Plaid’s role and privacy practices

Plaid processes your information as our service provider in order to provide this feature. Plaid’s handling of your information is governed by Plaid’s own End User Privacy Policy, available at https://plaid.com/legal/#end-user-privacy-policy. We encourage you to review it. Nothing in these Terms is intended to describe or alter Plaid’s practices.

J. Your consent

In this Schedule, “you” means the individual User who connects a financial account — not the Customer or any organization on whose behalf that User may act. Only the individual who owns a financial account may connect it, and only that individual can give the consent described below. No Customer, account owner, administrator, or employer may connect a financial account on another person’s behalf or consent on their behalf.

By connecting a financial account, you consent to MCC receiving, using, storing, and processing the categories of information described in Section C for the purposes described in Section E, and to Plaid providing that information to MCC. You may withdraw this consent at any time as described in Section G.

You will also be asked to authorize the connection within Plaid’s own interface, which describes the information being shared.

We record your acceptance of these Terms, including the version accepted and the date and time, and retain that record.